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These are the
most common questions people have about accessing Edline.
Setting Up an Edline Account
Logging In
Lost
Screen Names and Passwords
I See a
Message That Says...
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Setting Up an
Edline Account
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What is an activation code and where
do I get one?
Your school has already created an Edline account for you. It is
linked to information about you (like your grades). To keep this
information private, your account is protected by an "activation
code" until you choose your own screen name and password.
Your school will give you the activation code for your account.
Contact the school if you do not have one yet.
You will use your activation code to activate your Edline
account (described below). You will only use it one time. When
you activate your account, you choose your own screen name and
password. After that, you will always use your screen name and
password to log in to Edline. |
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How do I use my activation code to set up an Edline account?
Every member of the school will receive an
activation code that allows him
or her to set up an Edline account. Students, parents, teachers,
administrators and school staff members each have their own
accounts.
Parent accounts are special because they are linked to one or
more students, allowing the parents to see their own information
as well as their children's information. Parents who have more
than one child in an Edline school may receive more than one
activation code.
If you have more than one activation code, you can combine
your accounts into a single account. |
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What if I have more than one
activation code?
Parents with more than one child in Edline schools may receive
more than one parent activation code. Parents should combine all
of their parent accounts into one account that can access all
their children.
Someone who works at the school and who also has children
attending the school will receive more than one activation code
(e.g., a teacher activation code and one or more parent
activation codes). We always recommend combining parent accounts
together. You can also combine a teacher, administrator, or
staff account with a parent account if you wish.
A student who attends more than one school using Edline may
receive more than one student activation code. Students can
combine these accounts into one account that can access
information from all schools.
If you have been given more than one activation code, you can
enter them all at once. Click the blue "Help" button at the top
of the Enter an Activation Code Page for instructions. |
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What
if I already have an account and I receive another activation
code?
Parents who have more than one child in Edline schools, and
people who are both employees and parents in Edline schools may
receive more than one activation code.
If you already have an Edline account and you receive another
activation code, you can combine the new account with your
existing account (always recommended for parents).
Enter your new activation code the same way you did the first
one. When Edline asks "Do You Have an Existing Edline
Account?", click the "Combine Accounts" button to add your
new account to your existing account. Click the blue "Help"
button on that page for details. |
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How do I add a child to my account?
If you are a parent, you will see your children's names in the
yellow "Shortcuts" box on the left side of the school home page.
You can add a child to this list at any time.
To add a new child to this list, obtain the parent
activation code for the child from the school. Enter this new
activation code the same way you did your first one. When Edline
asks, "Do You Have an Existing Edline Account?", click
the "Combine Accounts" button. Click the blue "Help" button on
that page for details. |
IMPORTANT
These instructions will not work
if you have already activated all of your parent
accounts. If you can only see one child's
information when you log in to Edline and you
were give more than one parent activation code,
then you have activated each parent account as a
separate account. You need to combine
these separate accounts together. To do this,
you will need the school's help. Contact the
Edline manager at your school in this situation.
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Logging In
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How do I
log in?
If this is your first time using Edline you need to setup your
account before you can log in. Contact your school for an
activation code that will let you
set up your Edline account.
If you have already set up your Edline account, then you have a
screen name and password. Go to
www.edline.net and enter your screen name in the "Screen
Name" field and your password in the "Password" field. Then
click "Log In."
If you do not remember your screen name or password, click the
"I forgot my screen name or password" link to have Edline email
your screen name and a new, temporary password to you. |
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Lost Screen Names
and Passwords
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I forgot
my screen name and/or password.
If you have forgotten
your screen name or password (or both), you can ask Edline to
email your screen and a new, temporary password to you. To get
this information, click the "I forgot my screen name or password
link" on the Edline login page.
On the next page, Edline will try to find
your account. It needs either your screen name or
your email address to do this. If you remember your screen name,
enter it in the "Screen Name" field. Otherwise, click the "I
forgot my screen name" link, then enter your email address.
If you enter your email address, you must enter the same email
address on file with your Edline account.
Edline will then display your security question. If you answer
it correctly, Edline will send your screen name and a new,
temporary password to the email address on file with your Edline
account. |
IMPORTANT
Edline cannot send your screen name and
temporary password to you if...
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you have
never given Edline your email address
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your
email address has changed or is incorrect
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you have
not chosen a security question
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you
cannot remember the answer to your security
question
In this
case, contact your school. The Edline
manager at the school will give you your screen
name and a new, temporary password.
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My
temporary password does not work.
If you are not
able to log into Edline using the screen name and temporary
password sent to you, please try the following suggestions:
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Edline assigns random
temporary passwords that can sometimes be difficult to type
correctly. We recommend you use your computer's copy and paste
commands to copy the password from the email message and paste
it into the "Password" field on the Edline login page.
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The first time you use the
temporary password, Edline asks you to choose your own password.
Once you have done this, the temporary password will no longer
work. If you don't remember the password you chose, use the "I
forgot my screen name or password" link to get a new temporary
password.
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If you share this account
with another family member, that person may have already changed
the password on the account.
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I See a
Message That Says...
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...My screen
name or password is wrong.
If you see a message
that says the screen name or password you entered is incorrect,
this means:
Edline recognized the screen name as a valid screen name,
but...the password you entered is not the right one for
that screen name. This can happen when you enter your correct
screen name but the wrong password. This can also happen when
you enter what you think is your screen name, but really isn't.
You actually entered the screen name of another Edline user. In
either case, the screen name and the password you entered do not
go together. If you mistyped your screen name or password, try
it again. If you cannot remember the right screen name and
password combination, click the "I forgot my screen name or
password" link on the Edline login page to find it (see
above). |
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...My screen
name does not exist.
If you see a message
that says the screen name you entered does not exist, that means
there is no account in Edline with that screen name. This
happens when you enter what you think is your correct screen
name but really isn't. No one in Edline has the screen name you
just entered. If you mistyped your screen name, try logging in
again. If you cannot remember your screen name, click the "I
forgot my screen name or password" link on the Edline login page
to find it (see above). |
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...My
account has been deleted.
If you see a message
that says your account has been deleted, that means your school
has deleted your Edline account. Each school creates and manages
its own Edline accounts. Periodically, your school's
administrators delete the accounts of people who are no longer
members of the school. If you feel your account has been deleted
in error, contact the school directly to get a new Edline
account. |
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...My
activation code has already been used.
If you see a message that
says your activation code has already been used, that means you
have already activated your account and you no longer need your
activation code.
Your activation code allows you to activate your Edline account.
You only use it one time. When you activate your account, you
choose your own screen name and password. After that, you will
always use your screen name and password to log in to Edline. If
you do not remember the screen name and password you chose when
you activated your account, click the "I forgot my screen name
or password" link on the Edline login page to find them (see
above). |
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...My
activation code does not exist.
If you see a message
that says your activation code does not exist, that means there
is no account in Edline with that activation code. You may have
accidentally mistyped the code or you may have been given an
incorrect code. An activation code must have 12 characters (not
including the dashes). Try retyping it, being careful to enter
it exactly as it was printed for you. In some fonts, certain
numbers and letters can look alike. For example, a 2 (number
two) can look like a "Z" (letter zee). If this does not work,
contact your school for a new activation code. |
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...I do not
have permission to perform this operation.
If you try to log in
to Edline and you see a message that says you don't have
permission to perform this operation, that means your school has
temporarily turned off its Edline service. Contact your school
directly to find out when they plan to restore the service. |
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...Edline's
certificate is invalid or expired.
If you see a message
indicating that Edline's certificate is invalid, your browser is
probably too old. Upgrade your browser to the newest available
version. If you are using a new browser and you still see
certificate error messages, check your computer's system clock.
If the clock date and time is wrong, your browser will
incorrectly think Edline's certificate has expired. |
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..."False is
not a number"
You will see the
message "False is not a number" when you access Edline if you
are using Netscape version 3 or earlier. This browser is too old
to properly process current Internet sites. Upgrade your browser
to the newest available version. |
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